FAQ

Are you taking custom commissions right now?

Yes. Email me.

I update my Instagram bio with custom availability, I don’t always edit this. Whatever it says on my Instagram is current. @war.on.rugs

How do custom orders work?

Customs will be limited to 5 orders at a time. When they’re open, contact me via email ([email protected]) with your idea. I’ll get back to you ASAP with an approval and a method for you to send a deposit. After I’ve received your deposit, I’ll begin working on your order and will let you know when I’m done (if I’m particularly excited about yours, I’ll send you updates as I go). When I’m done, I’ll have you send the remaining balance along with shipping costs.

How long will it take to receive my order?

If you bought a rug from the site, I normally ship same or next day. After that, standard shipping times apply, you will receive a tracking number.

If you commissioned a custom rug, I usually make them within 2-3 weeks after confirming your order.

Do you ship worldwide?

I should, yes! If the site won’t let you purchase for being international (outside USA), please let me know.

Do you accept returns?

Only if I fucked up on your order.

I ordered a custom and I changed my mind, can I get my deposit back?

If I haven’t yet started on your order, then yes. If I’ve started but haven’t finished, I’ll hold onto the deposit, and you won’t have to pay the remainder. If I’ve finished your project, then you’ll have to pay in full.

How should I clean my rug?

Use a good vacuum. I trim and vacuum every rug before sending them out, and I use a glue specifically for carpet, so they will hold. If you see a small amount of yarn loss, that is normal.

To remove a stain, mix water with detergent in a spray bottle, spray the stain and rub the solution into it.

Can I hang my rug on a wall?

Yes! I love wall-hanging rugs. 3M strips work great for this.

The rug keeps sliding on my floor, how do I keep it in place on the ground?

Get some non-slip rug grip pad.

How do you make these?

A tufting gun, a big ass frame I built, tufting cloth, yarn, glue, felt, a good audiobook or two, and lots of love and patience. Happy to help anyone interested in learning how to tuft get started.

What does “cut pile” and “loop pile” mean?

Basically the finish of the yarn. Most of my rugs are cut pile, meaning the yarn is cut at the end, which leaves it soft and fluffy. My coasters and table mats are loop pile, meaning the yarn loops through the cloth. Check out this video to see the difference.

How do you claim to be anti-capitalist but charge $200+ for a rug lol dumb commie

Being anti-capitalist does not mean anti-money-making. It means I’m anti-labor-exploitation and anti-wage-inequality. It means I’m very much an advocate of being paid what you deserve for your time and labor. Workers of the world unite!!